NanoCare™ Service Program Overview

NanoCare Warranty & Service Requirements

trophon Device Warranty

trophon devices are designed and built to deliver consistent protection across every high level disinfection cycle. Nanosonics stands behind its trophon devices with a 12-month warranty period. Post warranty, Nanosonics offers a variety of maintenance and service programs to ensure your trophon device is operating to manufacturer specification and IFU requirements.


12-month Manufacturer’s Warranty

 

Nanosonics warrants to the customer that trophon devices are free from defects in material and workmanship that materially affect its function under normal use and service for a period of 12 months commencing up the date of purchase (warranty period).

 

Manufacturer 12-month Warranty Includes

 

  • Repairs made by expertly trained technicians
  • Original Equipment Manufacturer (OEM) parts
  • Telephone technical support
  • Provided loaner if your trophon device needs to be returned to the service center
  • Shipping of serviced and loaner devices included

trophon Device Required Post-Warranty Device Maintenance

 

To ensure the safety and efficacy of your high level disinfection (HLD) operations, trophon devices require a Preventative Maintenance Service every 12 months and a Major Service at every 5,000 cycles.

When trophon devices are due for service, a service due message will be displayed on the screen to prompt service arrangements. This message will be displayed at weekly intervals, prior to the commencement of an HLD cycle until the service is performed.

 

 

The Annual Preventative Maintenance Service Includes

 

  • Analyze device logs and identify any trends in operating parameters requiring adjustment
  • Inspect device for wear and tear and replace wear and tear components
  • Clean valves, pumps, and fans*
  • Replace major sub-assembly and parts*
  • Validate device to operation parameters specifications*
  • Perform full system test to ensure working per specifications
  • Upgrade device to latest firmware
  • Set/Reset Service schedule

*As needed

The 5,000 Cycle Major Service**

 

  • Replacement of major sub-assembles and parts
  • Benefits of annual preventative maintenance included

 

** To ensure the continued optimal performance of your trophon EPR or trophon2 device, Annual Preventative Maintenance is carried out as indicated in our trophon device User Manuals. If your trophon EPR or trophon2 device has completed 5,000 cycles then a major service will be conducted.

 

The trophon® family includes trophon® EPR and trophon®2 devices which share the same core technology of ‘sonically activated’ hydrogen peroxide.